Support & FAQs
Q: How safe and secure is our data?
A: All data backed up to our secure off-site datacentres is transferred over an Internet connection which uses government standard encryption. By using 128-bit AES levels of encryption, your data is scrambled and unreadable until it is decrypted using your unique key, which is only known to you.
Q: How much will backing up our data off-site cost?
A: Our solutions are priced purely on the amount of compressed data you store. The choice on how much or how little is yours, we would recommend though, everything that is critical to the effective running of your business. For as little as £6.50 per month you can have peace of mind that your data is safe, secure and error free.
Q: How easy is it to set-up and use
A: It's very easy. Once our backup manager software is loaded, which takes just a few minutes, you will be guided through a short intuitive wizard, which asks you to select the data for backup, a time and frequency for it to automatically be performed. Once this is done FortisBackup does the rest.
Q: How do we know our backup is successful?
A: Once your automatic backup has been performed, FortisBackup will send you an email status report confirming that it has been successful.
Q: What do we do if we have a problem with our backup?
A: All our solutions come with unlimited email and telephone support. If you have any issues or questions about your backup, simply call our support team on 0845 058 9428 or send an email to support@fortisbackup.co.uk and one of our storage experts will assist you.
Q: Will it take a long time to back up our data
A: The time it takes is all dependant on the amount of data you require backing up. Once the initial backup is completed, only the incremental changes are saved thereafter, which in many cases takes only a few minutes to complete.
Q: How do we recover our data?
A: Recovering your data is very quick and easy. Simply launch the FortisBackup client software, enter your username and encrypted password and select the 'Restore' section. Then simply navigate to the data you wish to restore, select a target directory for downloading the files to and press 'Restore'. Your data will then be transferred from our off-site servers over an encrypted connection to your chosen destination. It is that easy!
Q: Do we need to leave our computers turned on?
A: Yes. To allow FortisBackup to backup your data you machine needs to be on. If you feel uncomfortable with this you can configure FortisBackup to prompt you when logging off to perform a backup. Once the backup is complete, FortisBackup will safely shut your machine off.
Q: Will our backup fail if our storage is full?
A: This is a possibility. To overcome this FortisBackup will send you advanced notification that your storage is getting towards its upper limits. This gives you ample opportunity to call our storage team who will immediately increase your capacity, ensuring you do not miss your next scheduled backup.
Q: Can I access my data when I'm away from the office?
A: The simple answer is yes! Once you have subscribed to FortisBackup you can restore data from any machine in the world as long as you have your username and encrypted password.